Have you ever asked someone their opinion about two options and their answer was “yes”? Or have you ever told someone to NOT do something and that was exactly what they did? Or have you ever heard from someone “you just don’t get it, do you? If you don’t know why I’m mad at you, I’m not going to be the one to tell you?” Then you should probably be listening more than speaking!
In this talk at UX Poland 2015, you will see examples of how empathy and awareness about cultural differences can help us communicate better at work and with friends and family. Further, You will also see how important is to pay attention to the signs of non-verbal communication to improve your observation skills and help you learn from others (e.g.: customer interviews, usability testing, contextual inquiries, etc…).
Finally, you will learn to get better at learning from your own experience through the Reflection-in-Action framework.
“Look, Listen, and Maybe Speak” Talk
“Look, Listen, and Maybe Speak” Slides
Recommended Reading
Schön, D. (1984), The Reflective Practitioner. How professionals think in action, Basic Books; 1st edition (September 23, 1984)
Capture Your Flag LLC (2012), “How Reflecting Benefits a Creative Career”, retrieved on December 11th, 2013 from http://www.captureyourflag.com/interview-library/how-reflecting-benefits-a-creative-career-jon-kolko.html
Participation, Power and Social Change Team (2013), Reflective Practice in “Participatory Methods”, retrieved December 11th, 2013 from http://www.participatorymethods.org/method/reflective-practice
