Adrienne Massanari, Instructor of New/Digital Media in the School of Communication at Loyola University – Chicago, assesses the problematic relationship between new media designers and “users” in texts written about user-centered design.
Adrienne examines current texts written about user-centered design, information architecture, and interaction design to understand the ways in which users are discursively “written into” the design process. She suggests that personas and their use is as much motivated by political realities within new media organizations as it is by the need to incorporate user needs within the design process.
via IA Summit 09 – Day 2 – Boxes and Arrows: The design behind the design.
