Not only do we work with people across the hall, across town, and across the country, but we also work with people we never meet from countries we know about only through Wikipedia or the Travel Channel. UX Lead for PracticeWorks, Joe Sokohl discusses principles to live by when managing teams remotely including: communication, flexibility, sensitivity, courage, and the best tool of all, empathy.
This session was recorded on the first day of the IA Summit 2009. Download all sessions individually here, or get them all with the Boxes and Arrows iTunes feed.