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Chinese People and their Mobile Phones: Online Transactions through SMS

A range of new payment services through mobile phones has put a virtual withdrawal machine in consumers’ hands, enabling 8 million mobile users in China to pay bills, buy insurance or book tickets. Jointly launched among China UnionPay, commercial banks and the service operators, users had their mobile phone numbers joined with that of their bank accounts, allowing them to fulfill payment for various services, like their gas fee and air ticket booking.

SMS
SMS
credits: Shanghai Sky

A range of new payment services through mobile phones has put a virtual withdrawal machine in consumers’ hands, enabling 8 million mobile users in China to pay bills, buy insurance or book tickets. Jointly launched among China UnionPay, commercial banks and the service operators, users had their mobile phone numbers joined with that of their bank accounts, allowing them to fulfill payment for various services, like their gas fee and air ticket booking.

Nearly 8 billion yuan worth of payments (around 1 billion US dollars) was transacted in this way in the first 10 months of the year as the service gradually expanded to 21 provinces and cities across the country. Consumers found they could save the trouble of queuing impatiently at the banks. Instead, they can send instructions through text messages to pay for anything, from phone services to insurance.

Although only 8 million customers use the service, a small number compared with the total number of mobile phone users in China, UnionPay is confident that the service will “run in the fast lane” as more Chinese who used to carry cash around embrace diversified payment methods.

Recently, commercial banks started to offer cross-bank services. Chinese customers can now make deposits and cash withdrawals at different banks, regardless of where they keep their accounts. At the same time, more services based on the ubiquity of mobile phones are being developed. China Mobile recently joined with leading securities firms and financial newspapers to launch a new service that provides key information on capital markets to subscribers.

By Itamar Medeiros

Originally from Brazil, Itamar Medeiros currently lives in Germany, where he works as VP of Design Strategy at SAP, where he leads the design vision for the entire Human Capital Management product line, ensuring cohesive product narratives and establishing best practices.

Working in the Information Technology industry since 1998, Itamar has helped truly global companies in multiple continents create great user experience through advocating Design and Innovation principles. Itamar has also served as a juror for prestigious design competitions and lectured on design topics at universities worldwide.

During his 7 years in China, he promoted the User Experience Design discipline as User Experience Manager at Autodesk and Local Coordinator of the Interaction Design Association (IxDA) in Shanghai.

Itamar holds a MA in Design Practice from Northumbria University (Newcastle, UK), for which he received a Distinction Award for his thesis Creating Innovative Design Software Solutions within Collaborative/Distributed Design Environments.

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